Customer Reviews

Read honest reviews from thousands of real Upstart borrowers. See why we have a 4.5-star rating on Trustpilot.

4.5
★★★★★
Excellent
Based on 5,847 reviews
⭐ Verified by Trustpilot

Rating Breakdown

⭐⭐⭐⭐⭐ 5 Star
68%
⭐⭐⭐⭐ 4 Star
18%
⭐⭐⭐ 3 Star
8%
⭐⭐ 2 Star
3%
⭐ 1 Star
3%
Sarah Martinez
📅 2 weeks ago 📍 California
★★★★★

Fast approval even with fair credit!

I was honestly shocked when I got approved in less than 10 minutes. My credit score is around 650, and I've been rejected by traditional banks multiple times. Upstart actually looked at my education and job history, not just my credit score. I got $12,000 to consolidate my credit card debt at a much better rate than I was paying. The whole process from application to receiving funds took less than 36 hours. Highly recommend if you have fair credit!

James Thompson
📅 1 month ago 📍 Texas
★★★★★

Best lending experience I've ever had

After being denied by three different banks, Upstart approved me instantly. The AI technology really makes a difference - they considered my master's degree and stable job history. Got the money in my account the next business day. The APR was competitive, no prepayment penalty, and the customer service team answered all my questions promptly. Used the loan for home improvements and couldn't be happier.

Maria Rodriguez
📅 3 weeks ago 📍 Florida
★★★★★

Consolidated $25K in credit card debt!

I was drowning in credit card debt at 24% APR. Upstart gave me a personal loan at 13.5% APR which will save me thousands in interest. The application was so easy - just basic information and they gave me an instant decision. No running around to banks, no mountains of paperwork. Everything was done online in under an hour. My monthly payment is lower now and I'll be debt-free in 5 years instead of never. Life-changing!

David Chen
📅 5 days ago 📍 New York
★★★★★

Transparent and straightforward

What I appreciated most was the transparency. Before I accepted the loan, I could see exactly what I would pay each month, the total interest, and all fees. No hidden charges, no surprises. The origination fee was clearly stated upfront. The mobile app makes it easy to manage payments and see my loan balance. Already made two extra payments with no penalties. This is how lending should be done.

Jennifer Williams
📅 2 months ago 📍 Illinois
★★★★☆

Good rates but origination fee adds up

Overall positive experience with Upstart. Got approved quickly with a decent APR (11.8%). The process was smooth and customer service was helpful when I had questions. Only reason for 4 stars instead of 5 is the origination fee - mine was 8% which is $1,600 on a $20K loan. That's deducted from the loan amount, so I received $18,400 but have to repay $20K. Still better than my credit cards though, and no prepayment penalty is great.

Michael Johnson
📅 1 week ago 📍 Georgia
★★★★★

Perfect for medical expenses

Had an unexpected medical emergency and needed $15,000 fast. Upstart came through when I needed it most. Applied on Monday morning, approved by Monday afternoon, money in my account Tuesday. The speed was incredible. The rate was fair considering my credit situation (mid-600s), and the payment plan fits my budget. Can't thank them enough for being there when traditional options failed me.

Amanda Lee
📅 3 months ago 📍 Washington
★★★★★

AI technology actually works!

I was skeptical about the AI underwriting, but it really does consider more than just credit scores. My score was only 610, but I have a good job and a bachelor's degree. Upstart approved me where traditional banks wouldn't even look at my application. Got $10K at 17% APR - not the lowest rate, but WAY better than credit cards or payday loans. Six months in and I'm never late on payments. Would definitely use again.

Robert Davis
📅 2 weeks ago 📍 Colorado
★★★★★

Refinanced my car and saved money

Used Upstart's auto refinance option to lower my car loan rate from 19% to 9.5%. The savings are huge - about $150/month less. The whole process took 3 days from application to payoff of my old loan. Didn't have to go to a dealer or anything, all done online. My credit has improved since I got the original loan, and Upstart recognized that. Highly recommend their auto refinance product!

87%
Report Instant Approval
💰
94%
Would Recommend to Friends
4.5/5
Average Customer Rating

Join Thousands of Satisfied Borrowers

Experience the Upstart difference. Check your rate in 2 minutes with no impact to your credit score.